Terms of Service

1. About these terms

These terms apply when you use the website q8-kw.com, book a table, or order food from Naama Restaurant ("we", "us") — at the restaurant, by phone, by WhatsApp or through this website. By using the website or placing an order, you agree to them. Nothing in these terms takes away any rights you have under the consumer protection laws of Kuwait.

2. Menu, prices and pictures

• All prices are in Kuwaiti Dinar (KWD).
• We keep the online menu up to date, but prices and dishes can change. The price we confirm when you order is the price you pay.
• Some dishes may sell out or be unavailable on certain days.
• Photos show how a dish is typically served; portions, garnish and presentation can vary.
• If we find a clear pricing mistake, we will tell you before you pay and you can choose not to go ahead.

3. Allergies and dietary needs

Our food is prepared in a shared kitchen that uses ingredients such as dairy, eggs, wheat, nuts and spices. Please tell us about any allergy or dietary requirement before you order. We will tell you what goes into a dish and take care in preparing it, but we cannot guarantee that any dish is completely free from a particular allergen.

4. Table bookings

• A booking sent through our website is a request. It is confirmed only when we call or message you to confirm it.
• Please give a phone number we can reach you on, and let us know as early as possible if your plans or the number of guests change.
• If you are running late, please call us. We may need to give the table to other guests if we cannot reach you.
• For private events and large groups, we will agree the menu, timing and any other arrangements with you directly before the event.

5. Takeaway and delivery orders

• You can order at the restaurant, by phone or by WhatsApp. Your order is accepted when we confirm it with you.
• The delivery charge for your area, and any minimum order amount, are confirmed when you order.
• Delivery and pick-up times are our best estimate; busy periods, weather and traffic can cause delays.
• Please give a correct address and a phone number we can reach. If we cannot deliver because the address is wrong or nobody is available, we may still charge for the order.
• Please check your order when you receive it and tell us straight away if anything is missing.
• Once our kitchen has started preparing your food, the order cannot be cancelled.

6. Payment

• We accept cash and KNET, at the restaurant and on delivery.
• Card payments are processed by KNET and your bank. We do not store your card details.
• You will receive a receipt for every order. Ask us if you need a detailed invoice for a company.

7. If something is not right

We want every meal to be right. If your food is wrong, incomplete or not up to standard, tell us as soon as possible — while you are at the restaurant, or by phone or WhatsApp for takeaway and delivery. We will look into it and, where the problem is ours, offer to replace the dish or give you a refund or credit for it.

For food-safety reasons, food that has been served or delivered cannot be returned and resold.

8. Loyalty programme

If you join our loyalty programme, points are earned and used as explained at the restaurant. Points have no cash value, cannot be transferred, and we may change or end the programme by giving notice at the restaurant or on this website.

9. Using this website

When you use this website, please do not:

• send false bookings or orders, or use someone else's details;
• try to interfere with the website, its security or other users;
• use automated tools to copy content or send requests;
• break any law.

We may block requests that look like spam or misuse.

10. Our content

The text, photos, logo and design of this website belong to Naama Restaurant or are used with permission. Please do not copy or reuse them for commercial purposes without our written permission. Sharing a link to our website or menu is always welcome.

11. Responsibility

• We take reasonable care to keep this website accurate and working, but we cannot promise it will always be available or free of errors.
• We are not responsible for delays or problems caused by events outside our reasonable control.
• We are not responsible for the content of other websites we link to (such as WhatsApp or Google).
• Nothing in these terms limits our responsibility where the law does not allow it to be limited, including for harm caused by our negligence.

12. Privacy

How we handle your personal information is explained in our Privacy Policy.

13. Governing law

These terms are governed by the laws of the State of Kuwait, and the courts of Kuwait have jurisdiction over any dispute. We would always rather sort out a problem with you directly first — please contact us.

14. Changes to these terms

We may update these terms from time to time. The version on this page, with the date at the top, applies to bookings and orders made from that date. If any part of these terms cannot be enforced, the rest still applies.

15. Contact us

Questions about these terms, a booking or an order: